Terms of Service
Last updated: August 2026
1. Acceptance of Terms
By accessing or using String ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. We reserve the right to update these terms at any time, and your continued use of the Service constitutes acceptance of any changes.
2. Description of Service
String is a live music request platform that connects fans with performing artists at live venues. Fans scan a QR code to access an artist's song menu, submit song requests, and pay for those requests through a web-based interface. Artists receive payments directly and manage their live queue in real time. No app download is required for fans.
3. User Accounts
Artists must create an account to use the Service. Artists are responsible for maintaining the security of their account credentials and for all activity that occurs under their account. Fans may use the Service without creating an account. Fans provide a display name at the time of each request and may optionally provide contact information. You agree to provide accurate information when using the Service.
4. Age Requirement
Artists must be 18 or older. You must be at least 18 years of age to create or hold a String artist account. Artist accounts receive payments, and String cannot enter a payment relationship with a minor. We collect your date of birth at signup to confirm this, and you represent that the date you provide is accurate.
Artists who connect a bank account additionally complete identity verification through Stripe, which independently requires account holders to be 18 or older.
If we learn that an artist account is held by someone under 18, we will suspend the account and may withhold or reverse any pending payouts.
Fans must be 18 or older. Requesting a song does not require an account, and a fan who simply scans a code and pays is not subject to an age requirement. But creating a String fan account does: you must be at least 18 years of age, and we collect your date of birth at signup to confirm it. If we learn that an account is held by someone under 18, we will delete it and the information associated with it.
5. Payments
Song requests require payment before being submitted to the artist for review. All requests are subject to artist approval and may be accepted or declined at the artist's sole discretion. Payment is collected at the time of submission, not upon performance. The fan pays the song price set by the artist plus a String platform fee. The platform fee varies with the song price and is always shown to you in full, as part of your total, before you confirm payment. The artist receives 100% of the song price via Stripe Connect. The platform fee is retained by String to cover platform and payment processing costs. All payments are processed securely through Stripe. By making a payment, you agree to Stripe's terms of service in addition to these terms.
6. Refunds
All song requests are at the artist's sole discretion. Submitting a request and making a payment does not guarantee that any song will be performed. The artist is under no obligation to accept or perform any requested song.
No refunds. All payments are final and non-refundable, regardless of whether the requested song is performed or declined. The platform fee is non-refundable, as it covers payment processing and platform costs already incurred. By completing a payment, you acknowledge and agree that you are not purchasing a guaranteed performance of any song.
Each payment covers one request. If an artist declines your request, no replacement selection is provided and the payment stands.
7. Acceptable Use
You agree not to use the Service for any unlawful purpose, to harass or abuse other users, to submit fraudulent payment information, to interfere with the operation of the Service, or to attempt to gain unauthorized access to any part of the platform. We reserve the right to suspend or terminate accounts that violate these terms.
8. Intellectual Property
All content, features, and functionality of the Service — including but not limited to text, graphics, logos, and software — are the property of String and are protected by applicable intellectual property laws. Artists retain ownership of their song titles, likenesses, and any content they upload. You may not reproduce, distribute, or create derivative works from any part of the Service without prior written consent.
9. Limitation of Liability
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. String shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you paid to String in the twelve months preceding the claim.
10. Changes to Terms
We may revise these Terms of Service at any time by posting an updated version on this page. The "Last updated" date at the top of this page indicates when the terms were last revised. Your continued use of the Service after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.
11. SMS & Text Messaging
Transactional messages. By providing your phone number when submitting a song request, you consent to receive automated text messages from String relating to that request — for example, confirmation, approval or decline updates, and invitations to select a replacement song. These messages are part of the Service you asked for.
Marketing messages (optional). If you separately opt in, you also consent to receive recurring automated marketing messages from String and its partners, such as offers, event announcements, and updates. Marketing consent is optional and is not a condition of submitting a request or of any purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe from further automated texts, or HELP for help. You may also opt out by emailing support@stringmusic.live. Message delivery is subject to your carrier and is not guaranteed; carriers are not liable for delayed or undelivered messages.
12. Contact
If you have questions about these Terms of Service, please contact us at support@stringmusic.live.