Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect different types of information depending on how you use String:
Fan users: When you submit a song request, we collect your display name (required) and, optionally, your email address or phone number if you choose to provide them. We do not require fans to create an account. Payment information (such as credit card details) is collected and processed securely by Stripe — we do not store your full payment details on our servers.
Artist users: When you create an account, we collect your name, email address, and account credentials. If you connect a Stripe account for payments, Stripe collects additional identity and financial information as required by their platform.
Usage data: We automatically collect information about how you interact with the Service, including pages visited, device type, browser type, and general location data. This information is used to improve the Service and is not tied to individual fan identities unless an account exists. [REVIEW WITH ATTORNEY]
2. How We Use Information
We use the information we collect to:
- Process song request payments and deliver them to artists
- Display your name in the live request queue
- Send you notifications about your request status (if you provided contact information)
- Send you alerts about future shows from artists you follow (if you opted in)
- Improve and maintain the Service
- Generate aggregate analytics for artists and venues (no individual fan data is shared with venues without consent)
We will never sell your personal information to third parties. [REVIEW WITH ATTORNEY]
3. Data Sharing
We share your information only in the following cases:
With Stripe: Payment information is shared with Stripe to process transactions. Stripe's handling of your data is governed by their own privacy policy.
With artists: When you submit a song request, the artist receives your display name and any contact information you voluntarily provided (email or phone). Artists may use this information to communicate with you about future shows and events.
As required by law: We may disclose your information if required to do so by law, regulation, or legal process. [REVIEW WITH ATTORNEY]
4. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Transaction records are retained as required for financial reporting and legal compliance. If you are an artist and wish to delete your account, you may contact us and we will remove your data within a reasonable timeframe, subject to any legal obligations to retain certain records. [REVIEW WITH ATTORNEY]
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at support@stringmusic.live. [REVIEW WITH ATTORNEY]
6. Children's Privacy
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at support@stringmusic.live. [REVIEW WITH ATTORNEY]
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. If we make material changes, we will provide notice through the Service or by other means as appropriate. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy. [REVIEW WITH ATTORNEY]
8. Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@stringmusic.live.